Built for: An HVAC, plumbing or electrical company owner running dispatch from a whiteboard and group texts
Dispatch with a live map and technician timeline, job records with checklists, photos, invoices and signatures, owner performance reporting, a technician phone app and a live arrival link for customers.
Concept work. Coldfront Heating and Air is fictional; the design and build are real.
Dispatch runs on a whiteboard and a group text, customers call to ask where the technician is, and the owner cannot see which jobs made money until the month closes.
ServiceTitan, Housecall Pro and Jobber schedule the calls that come in. In a heat wave the calls decide the day. This plan moves first, from the forecast, the day before: tune ups moved, emergency slots held, the most vulnerable customers called and the trucks loaded with what breaks.
Captured from the working prototype. Open it to click through.
Designed for the phone first, because that is where the people using it are.
The system a business runs on: dispatch, client portals, admin dashboards, bookings and payments. Three fixed packages, or see the whole service
Up to six clickable screens of your workflow and a fixed quote for the build.
Start with thisA working web app with sign in, forms, photos, reports and a login for each person.
Start with thisThe web platform plus a phone app for the field, an owner dashboard and reports sent to clients.
Start with thisAn assistant that answers every call, text and web chat, books straight into the schedule, texts forms and reminders, and hands a person anything clinical or about money, with a summary.
Collections follow ups drafted in the owner's voice and sent only on approval, vendor bills read from email and matched to purchase orders, a 13 week cash forecast and a morning summary.
The homecoming website, tickets with a phone wallet pass and door check in, a social kit in every size, and a committee dashboard for sales, reunion classes and sponsors.
